Saijad Patel
Assistant Consultant @Tata Consultancy Services
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WORK HISTORY
Assistant Consultant @Tata Consultancy Services
Gandhinagar, IN
EDUCATION
Shree Devi Institute Of Technolgy,Mangalore
Master’s Degree
Veer Narmad South Gujarat University, Surat
Bachelor's degree
SKILLS
ABOUT SAIJAD PATEL
I have 7+ years of progressive experience in Information Technology, specializing in Incident and Problem Management. I have also obtained multiple ITIL certifications, demonstrating my knowledge and skills in IT Service Management best practices.Currently, I work as an Incident & Problem Manager at Civica India, where I collaborate with various teams and vendors to ensure SLA and process compliance, identify improvement opportunities, and ensure end-to-end success of the Incident Management process. I have developed and implemented process and procedures that track and complete Incident Management and Service Desk related action items, and initiated and facilitated bridge calls and incident reports for high-priority incidents. I am proficient in Datadog Incident Management, Datadog, and Monitoring, and have a strong passion for delivering high-quality IT services to clients.
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