Saifullah Abrar
- Role
- Deputy Service Delivery Manager at HCLTech
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Saifullah Abrar
Seasoned Deputy Manager with 11+ years of experience in service delivery management…
Experience
Deputy Service Delivery Manager
Jul 2022 — Present
Managed and monitored services against contracted Service Level Agreement metrics and Key Performance Indicators (KPIs), while ensuring timely management of demands, changes, incidents, problems, and service requests.\\\\n• Provided leadership and guidance to the technical team, consisting of globally dispersed team members, while leading, mentoring, and coaching them to resolve issues.\\\\n• Built and produced accurate service reports to Service Delivery Manager and Service Owner.\\\\n• Facilitated weekly and monthly service reviews with customers and vendors, while identifying service delivery risks and applying mitigation actions.\\\\n• Ensured that processes and procedures were documented, maintained, and implemented.\\\\n• Managed service improvement activities using LEAN methodologies.\\\\n• achieved and maintained service availability of 99.5%\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Active Directory
- Ccna
- Routers
- Microsoft Office
- Hardware
- Hp Network Node Manager
- Switches
- System Administration
- Hpsm
- Dhcp
- Tcp/Ip
- Hpom
- Windows
- Networking
- Software Installation
- Help Desk Support
- Itil
- Information Technology
- Troubleshooting
- Service Desk
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