Saif Khan
Fleet Coach @ Blinkit
- Role
- Fleet Operations Lead at Blinkit
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Saif Khan
Experienced Manager with a demonstrated history of working in the internet industry…
Experience
Fleet Operations Lead
Jan 2024 — Present · Lucknow, IN
Conducting onfield and virtual training of Delivery Partners at an individual level for better customer experience.•Working for better compliance among like Asset adherence of Delivery Partners.•Manage and control voluntary churn and control absconders.•Supporting DP’s during emergencies on live orders.•Maintaining excellent customer experience by solving order level escalations.•To ensure smooth last mile operations.•Onboarding new Delivery Partners.•Handling strikers of DP’s to avoid store disruption.•Daily dark store visit and taking meetings and huddles with Delivery Partners.•Data visualization and working proactively on the same.•Controlling surge by maintaining DP’s availability at store.•Engaging with Delivery Partners and solving their issues.•Driving key initiatives to scale on ground operations effectively.•Motivating DP’s on regular basis by doing FOD(First order Delivering) conversion, churn and resurrection calling on regular basis.•SLA Management by live tracking of DP’s.•Cluster wise utilization calculations.•Customer satisfaction by reducing cancellations, customer complaints and denials.•Control Delivery churn and Maintaining daily performance reports.•Special focus on real time service level.
Education
Integral University, Lucknow, Uttar Pradesh
Master of Business Administration - MBA, Marketing and HR
2016 — 2018
City Montessori School
Intermediate, Commerce with Computers
2011 — 2012
Integral University, Lucknow, Uttar Pradesh
Bachelor of Business Administration - BBA, Management
2013 — 2015
City Montessori School
High School, Commerce
2009 — 2010
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