Saife Kamal

Experience

1. i t Assistant

   Compucare Team, Inc

   Jul 2018 — Present · New York, NY, US

   Solving complex hardware and software issues for clients by offering timely support and maintenance, which increases client satisfaction ratings by 10% and leads to more repeat business from satisfied customers ∗ Collaborating with I.T. consultant to efficiently handle complex hardware repairs, networking configurations, and data recovery, achieving a 95% success rate in hardware upgrades and troubleshooting within a set timeline ∗ Conducted over 50 on-site visits and resolved PC performance issues, including internet connectivity, printer setup, and virus/malware removal, leading to an overall decrease in repeat service requests through optimized solutions ∗ Streamlining office services by managing printing, scanning, and delivery services (FedEx, Amazon Hub, Western Union), increasing operational efficiency and reducing processing times ∗ Advising clients on technology solutions, offering personalized consultations and training on computer and phone systems, which results in a high client retention rate and positive feedback for tailoring solutions to individual needs