Saif Ahmed

Experience

1. Information Technology Program Project Manager

   Dell Technologies

   Sep 2019 — Present · Hyderabad, IN

   1)Led end-to-end program management for enterprise-level B2B order flow initiatives across globalmarkets, mainlyNorth America, EMEA, and APJ.2)Managed cross-functional teams across Sales Operations, IT, Finance, and Support to deliverscalable improvements in order processing, validation, and error handling.3)Designed and implemented an enhanced B2B Order Flow System to reduce manual interventionsand increase first-pass success rates.4)Conducted weekly sprint planning and backlog grooming sessions using Jira and Confluence toensure timely delivery of roadmap features.5)Rolled out a unified B2B order status dashboard with drill-down capability for exception analysisreducing root cause identification time by 50%.6)Delivered Power BI dashboards across regional teams for fallout, exceptions, and FxL metricsenabling leadership to proactively course correct.7)Used Lean Six Sigma techniques such as SIPOC mapping, Cause-and-Effect analysis, and ControlCharts to monitor quality metrics and ensure sustained performance.8)Regularly presented progress reports, risk updates, and success metrics to executive leadershipand global steering committees.

Education

• EAE Business School

  Master's degree

  2017 — 2018

• Jawaharlal Nehru Technological University

  Bachelor of Technology - BTech

  2012 — 2016