Saif Shaikh
Help Desk Technician @ United States Army Reserve | Cyber Awareness
- Role
- Help Desk Technician at United States Army Reserve
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Saif Shaikh
IT Specialist with hands-on experience supporting network infrastructure and providing technical support in high-stakes environments. Proven ability to troubleshoot hardware and software issues and maintain secure, efficient systems. Demonstrated expertise in configuring network devices and managing critical communications equipment, ensuring seamless operational continuity. Adaptable and proactive, committed to applying technical acumen to enhance IT service delivery and support organizational growth.
Experience
Help Desk Technician
Jun 2024 — Present · Fort Belvoir, VA, US
Maintained robust network infrastructure for LAN, WAN, and critical systems, ensuring secure and efficient connectivity in diverse IT environments. Organized and conducted classroom-style training sessions on Microsoft Exchange, Active Directory, and SharePoint, improving user proficiency and reducing helpdesk ticketsDelivered technical briefings and training presentations to commanders, staff, and soldiers, simplifying complex IT concepts for diverse audiencesExecuted SQL queries to support data retrieval, troubleshooting, and reporting tasks for internal systems, enhancing system efficiency and data accuracySupervised junior soldiers in daily IT operations, assigning tasks, monitoring performance, and mentoring them in professional development.
Education
Battlefield High School
High School Diploma
2014 — 2018
Virginia Commonwealth University
Bachelor of Business Administration - BBA
2019 — 2023
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