Saif Hussein
IT Support Engineer II (OPC)@ Amazon | Ex Expedia Group | Year Up Alumni | Information Technology | Scrum Master Certified | Professional Scrum Facilitation Certified
- Role
- IT Support Technician at Amazon Web Services (AWS)
- Location
- Kent, WA, US
- LinkedIn followers
- 500 followers
About Saif Hussein
Seeking for a career opportunity to develop my personal and professional skills as well…
Experience
IT Support Technician
Nov 2024 — Present · Seattle, WA, US
Created new accounts, reset passwords and configured access to servers and file management software for users Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users and setting up monitors for users. Increased overall company performance through improved IT uptime and cost reductions Provide live, chat, and in-person tech support to 20+ users per day including onboarding all new users, daily troubleshooting, and solving tech concerns blocking users\' productivity Re-Image, configure, and deploy laptop and desktop computers to 1500+ office employees across various levels within the company Demonstrate excellent customer service skills and maintain strong team collaboration, resulting in a positive customer experience and a collaborative work environment
Education
Seattle Colleges
IT certification, Information Technology
Seattle Colleges
Computer Systems Networking and Telecommunications
Year Up United
Information Technology
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