Saif Ghole

Service Management Specialist/Team Lead at Accenture

Role
Service Management Specialist Team Lead at Accenture
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Saif Ghole

Currently working as Service Management Specialist/Team Lead for Accenture.~9 years of experience in IT service management (Incident, Problem and Change management), Supply Chain Management, Project Management, Automation & Process Improvement, Continuous Improvement and Data Analysis & Visualization. Recognized consistently for performance, excellence, and contributions to success in projects.

Experience

  1. Service Management Specialist Team Lead

    Accenture

    Nov 2021 — Present · Mumbai, IN

    Accountable and responsible for managing end to end client deliverables and SLA’s- Collated, analyzed, and documented the monthly, quarterly and half yearly performance of the account & Carrier and presented the same in visual dashboards- Monitored implementation of Governance & Reporting process and evaluated their effectiveness- Creation of VBA macros to eliminate the repeated standard activities and save manual efforts- Creation of in-house application & automation using Power Automate flow, Power App & Power BI dashboards to simplify and standardize daily operations activities- Design and Testing of RPA automation- Drive Continuous Improvement initiative to have visible impact on financial savings.

Education

  • University of Mumbai

    Bachelor's degree

    2012 — 2015

  • Atomic Energy Junior College

    HSC

    2010 — 2012

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Saif Ghole — Service Management Specialist Team Lead at Accenture in Mumbai, MH, IN | Unifers