Saif Ali Arekas
Order Management Expert | Streamlining Order Fulfillment | Dedicated to Customer Satisfaction
- Role
- Inside Sales Coordinator at DöhlerGroup
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Saif Ali Arekas
Focus on personal area, with experience in beauty, hotel and real estate related…
Experience
Inside Sales Coordinator
Jul 2024 — Present
Ensured customer satisfaction by executing customer orders for safety equipment, including BOP Stacks and Choke Kill Manifolds, while maintaining seamless communication throughout the Order-to-Cash (OTC) process. Led cross-functional coordination across departments to align activities with project objectives, mitigating risks through effective claim management and preserving project value. Acted as the primary point of contact for EP companies, in collaboration with the commercial manager, overseeing order processing from receipt to full contract execution. Directed OTC projects according to established SOPs, ensuring that projects met economic, time, and quality goals while maintaining high levels of customer satisfaction. Coordinated all order-related activities across functional areas, ensuring project milestones were met, and authorized contractual documents such as RFPs, quotations, order confirmations, and offers within defined limits. Developed and delivered presentations using PowerPoint to effectively explain the company’s line of products and innovative solutions developed to meet customer needs. Maintained regular communication with customers on project status, deliverables, and any changes to the schedule, securing customer approval for adjustments. Clarified technical and commercial details with customers independently, managing scope changes or deviations in collaboration with specialist departments. Developed and negotiated subsequent offers (technical and commercial) with internal teams, ensuring accurate and timely project updates. Led change management for technical adjustments or schedule changes, initiated internally or externally, to ensure minimal disruption to project timelines. Monitored and reported on project KPIs, such as Project On Time (POT) and On Time in Full (OTIF), along with financial deviations, and conducted regular gate reviews to maintain adherence to performance standards.
Education
TPCT'S COLLEGE OF ENGINEERING OSMANABAD DHARASHIV
Bachelor's degree, Mechanical Engineering
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