Saidu Mhd
Information Technology Support Engineer @Talent Cogent
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Support Engineer @Talent Cogent
Delivering Level 1–2 IT support in enterprise environments while meeting agreed SLA targets.Key Responsibilities:Troubleshoot Azure AD / Entra ID issues (MFA, Conditional Access, sign-in failures)Manage Microsoft Intune (device enrolment, compliance policies, configuration profiles)Administer Microsoft 365 Admin Center (user provisioning, licence assignment, group management)Support Exchange Online (mailbox management, mail tracing, Outlook resolution)Resolve SharePoint Online access and permissions issuesPerform Active Directory onboarding/offboarding, password resets, GPO and OU managementHandle Windows 10/11 installations, domain joining, BitLocker issues, BIOS updatesMaintain detailed documentation and ticket updates within SLA targets
EDUCATION
University of Calicut
Bachelor of Computer Application- BCA, Computer Software and Media Applications
Visvesvaraya Technological University
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT SAIDU MHD
Customer-focused IT Support Engineer with proven experience delivering high-quality Level 1 and Level 2 support in fast-paced, SLA-driven environments across the UK.Strong expertise in Microsoft 365 administration, Azure AD (Entra ID), Active Directory, Intune, Exchange Online, and Windows 10/11 environments. Skilled in resolving authentication, device management, and end-user technical issues across Windows, macOS, Linux, Android, and iOS platforms.Recognised for structured troubleshooting, clear communication, and providing professional support to end users.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.