Saideep Shetty
Senior Technical Project LEAD for Intel Corporation | Sr Tech Lead @ Infosys | Driving Transformation in Tech and Operations
- Role
- Project Manager Technical Lead at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saideep Shetty
PROFILEDynamic and results-driven Technical Project Lead with 5 years of expertise in Technical Support and Operations. Expert in ServiceNow, Genesys, AI tools, and Excel coupled with a strong foundation in customer experience improvement projects. Acclaimed by top client leadership for exceptional communication and relationship-building skills.As the Senior Tech Project Lead for Intel Corporation, I spearhead a dedicated team of 22 agents, delivering cutting-edge solutions that boost overall customer productivity and expertly manage high-risk Infosec support tickets. These critical issues require a specialized, ringfenced team for precise handling. With a proven history of driving innovation, I ensure seamless Project and Client handling operations for a global user base of 150K across 27 countries, providing exceptional 24/7 service.KEY ACHIEVEMENTS INCLUDE:• Reducing technical support-related tickets by 28% in 2023 and 26% in 2024 by effective Problem management and self-service.• Improving the First Contact Resolution% for the L1/L1.5 Service Desk from 70% to 86% within 12 months.• Reducing the number of customer escalations and DSAT on Agent product knowledge by 51% in 2024.• Onboarding 3 major tools (Swish.AI, Aternity, ServiceNow workspace) for Intel Corp, enhancing the Service Desk\'s troubleshooting capabilities and operational decisions.I bring a global perspective, honed during a successful course as an exchange student in Paris, France, where I demonstrated adaptability in an international setting for 6 months. My efforts were also recognized with multiple Best Individual/Team Awards for leading a standout project implementation at Intel Corp
Experience
Project Manager Technical Lead
Jul 2025 — Present · Bengaluru, IN
As a Senior Technical Project Lead, my key responsibilities include- Leading client transformation initiatives for Intel, focusing on user satisfaction and technical issue reduction- Driving improvements in End User Computing, Collaboration, and Information Security- Managing a dedicated team of 22 professionals, providing expert support for Password/MFA services- Delivering VIP-level support to senior executives, including VPs and General Managers at Intel- Providing technical expertise for MAC and Linux platforms
Education
Don Bosco High School - India
Senior Secondary School, High School/Secondary Diplomas and Certificates
2014
Ecole Supérieure des Techniques Aéronautiques et de Construction Automobile
Bachelor's degree, Aeronautics and Automobile Design
2019 — 2019
Manipal University Jaipur
Bachelor's degree, Automotive Engineering Technology
2016 — 2020
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