Saidal Siddiqui
Service Desk Analyst | L1 Technical Support | Windows | Office 365 | Active Directory | VPN | ServiceNow | ITSM | Incident Management
- Role
- Service Desk Analyst at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Saidal Siddiqui
IT Service Desk Analyst with hands-on experience in L1 technical support, incident management, and end-user support in fast-paced enterprise environments. Currently working at HCLTech, I provide technical assistance to global users, troubleshooting issues related to Windows OS, Microsoft Office 365, VPN connectivity, and enterprise applications.My role involves managing user access and identity services through Active Directory, including password resets, account unlocks, MFA troubleshooting, and group management. I regularly work with ticketing tools like ServiceNow to resolve incidents efficiently while maintaining strong SLA compliance and high First Call Resolution (FCR).Previously, I worked as an Operations Officer at VFS Global where I managed end-to-end visa application processing and supported high volumes of applicants daily while ensuring strict compliance with embassy guidelines. This experience strengthened my attention to detail, customer service mindset, and ability to work under pressure.I am passionate about problem-solving, improving user experience, and continuously developing my technical skills in IT support and service management.Core Skills:• Service Desk Support (L1)• Windows OS & Microsoft Office 365• Active Directory (User Management & Access Control)• VPN Troubleshooting• Incident & Request Management• ServiceNow / ITSM Tools• Remote User Support•
Experience
Service Desk Analyst
Aug 2025 — Present · Lucknow, IN
Education
Uptec
Computer Hardware Technology/Technician
2016 — 2017
Christian Collage
Environmental Science
1999 — 2012
University of Lucknow
Bachelor of Arts - BA, Economics
Lucknow university
Bachelor of Arts - BA, Economics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.