Saicharan Bhavanipetwar

Area Service Manager @Revolt Motors

Mumbai, IN

Customer Experience ManagementEnsuring high levels of customer satisfaction by addressing complaints, queries, and escalations promptly.Monitoring and improving the overall service quality at the dealership level.2. Dealer Network ManagementSupporting and guiding service teams across dealerships in the assigned area.Conducting regular audits and training sessions to maintain service standards.3. Service Operations OversightManaging warranty processes and claims to ensure smooth operations.Overseeing vehicle maintenance schedules and ensuring adherence to service protocols.4. Performance MonitoringAnalyzing service KPIs like turnaround time (TAT), customer retention, and feedback.Driving performance improvements at service centers through strategic initiatives.5. Team Training and DevelopmentOrganizing technical and soft skill training for service advisors, technicians, and support staff.Developing and implementing best practices to enhance team efficiency.6. Service Campaigns and InitiativesRolling out and managing customer engagement programs, service camps, and promotional activities.Ensuring the success of special service campaigns to build customer trust.7. Market Feedback and ReportingGathering customer insights and sharing actionable feedback with cross-functional teams.Providing regular reports on service trends and challenges to senior management.8. Innovation and SustainabilityDriving the adoption of innovative service tools and practices, especially relevant to Revolt\'s EV ecosystem.Promoting sustainability and eco-friendly practices in after sales services.

Keerti M Doongersee College, Dadar, Mumbai

HSC

Andhra Education Society's High school, wadala, Mumbai, Maharashtra.

Bachelor in Engineering

SGDCOE JALGAON

Automobile Engineering