Sai Chakilam

About Sai Chakilam

Seasoned Computer Science Engineering Graduate, Saisharan specializes in CRM, Data Integration.He has special focus on implementing large scale data conversion projects, performing complex technical and business analysis on a variety of integration projects, performing assessments prior to project scoping/initiation,performing fit-gap analysis and evaluating alternative approaches/tools to meet the business/IT goals.He has over ~16+ years of solid IT experience in analysis, design,development and testing of various Applications including almost 14+ years of Siebel CRM implementation experience in Siebel Call Center (7.x), Siebel Finance (7.7/7.8), Siebel eService (7.7), Siebel Marketing 7.7,Siebel loyalty, Siebel On Demand, Siebel SalesHis IT consulting experience includes managing data integration/conversion projects, performance tuning, solution design/system architecture and application development using Siebel EIM/ Informatica ETL/PL-SQL/Configuration/EAIGoal:Help customers in building business data strategy/development, to develop front-end reporting and analytical solutions that meet the business needs, to deliver quality integration deliverable in timely manner and exceed customer expectationsSpecialties: Expert level skills in Data Conversion/Analysis/Profiling/ReportingSiebel EIM, Data Migration, Oracle PL/SQL, SQL tuning, Siebel Open UI,Siebel Configuration, eScript, EAI, Performance TuningJava Script.Net, VB,Oracle On DemandActuate8, BI Publisher 10g, TableauETL: Informatica 9, SSIS,SQL LoaderData Quality: Informatica Data Quality (IDQ), ExplorerLanguages: C, C++, UNIX shell scripting,Java Script, CSS3, HTML5, jQueryAutosys, Lotus Notes, MS Office Suite, Control-M, Robot SchedulerSFX Viewer, SFX Demand, Flash IntegrationDatabase: SQL Server, DB2, OracleSOA, NiFi, Salesforce Administration, MS Dynamics 365 CRMMerger & Acquisition IT Transformation, Change Management ExperienceNegotiation, Cross Team Communication, Budgeting

Experience

1. Senior Software Engineering Manager - Salesforce

   Cognizant

   Dec 2019 — Present · Seattle, WA, US

   Lead a Squad of Salesforce Administrators, Developers, Functional Analysts, Technical Architect and QA resources to manage operations for one of the Fortune 100 companiesAccountable for all technical deliveries of operations teamWorking closely with team for Timely and effective delivery of Requests and IncidentsProactive system maintenance including security reviews, release updates, Health Check and OptimizerLiaise between Business, IT, Operations Team members and work with user to resolve day to day issuesMeet, Coach, Mentor and Collaborate with Support Team membersContinually work towards making improvements to streamline end to end operationsManage and resolve Change Requests within agreed SLAsFollow agile development methodologies to drive and deliver functionality on regular cadence with data-driven feedback loopsManage 25+ Member Operations team (Including 15 member Offshore Team) supporting users across 3 Continents (and growing)Partner with business and leadership to understand objectives and roadblocks