Sai Mangena
Director - Cloud & Ai Driven Digital Transformations | CX Strategy - (Banking, US Healthcare, Insurance, Retail, Pharma, Telecom & Aviation)
- Role
- Director - Ai-driven Digital Transformation Coe at TP
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sai Mangena
With over 18 years of experience in the Information Technology, CCaaS industry, I specialized as a Digital Transformation Consultant, Solution Architect, Pre-Sale Consultant, Client Account Manager, and Business Consultant. Results-driven leader with strong background in strategic management and organizational growth. skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.>> Worked in COE, Innovation Hubs of organizational initiatives to support Go-to Market Strategy for Business Team & Pre-Sales Team (involved in product conceptualization, build POC, architect solutions identify use cases) and supported business strategy and business development of organization.>> Proactively identify new line of digital transformation opportunities and create relevant use cases to expand business in existing client account or break into new accounts.>> Initiated two key Digital Transformation partnership with Azure and AWS to migrate existing on-premises client environment to Azure Cloud and AWS Cloud Services for two clients which resulted in 16% cost savings in 2020 to 2023 and has around 2.6 years SalesForce consulting experience for few internal clients resulted in 12% cost savings over 3 years.>> Actively participated in all trade-shows, product webinars, showcase capability drives and create a follow-up plan for qualifying new potential clients for future engagements>> Experienced in process discovery, process mining, assessment study, application landscape study. in Enterprise and Healthcare Applications (Claim Management System, Provider Data Management, FHIR, Cerner, EPIC, Interfacing Engine), Amazon Q Dev, Amazon Q Business, GenAI of Azure, Nuance, NICE, Twilio, Talkdesk, Yellow.AI, MSBI Tools, Data Warehouse, Interactive Mobile Apps, Salesforce, MuleSoft, CRM, ERP, Oracle Clinical, LabVantage and Pega>> Deputed overseas for 9 months (UK and Malaysia) to study client\'s Enterprise Application landscape to identify Digital Transformation and Cloud Adoption opportunities at Client environments>>%, Expanded business in multiple client accounts and added new client labels. Increased customer satisfaction rate by 13% by improving customer service in Self-Serve Apps, CMS, CRM and Digital platforms (Data Analytics and AI, NLP driven Data Science projects.
Experience
Director - Ai-driven Digital Transformation Coe
Oct 2023 — Present · Delhi, IN
Education
APSWRCCE (Nagarjuna University)
BCA, Computer Applications- Bachelors
2001 — 2003
National Institute of Information Technology
GNIIT
1997 — 2000
Belgium University
Master of Business Administration (MBA), Information Technology
2006 — 2007
Skills
- Asp
- Telecommunications
- Requirements Analysis
- Ivr
- Business Requirements
- Databases
- Ssrs
- Requirements Gathering
- Enterprise Software
- User Acceptance Testing
- Software Documentation
- Business Analysis
- Java
- Test Planning
- Change Management
- Microsoft Sql Server
- Business Process
- Testing
- Sharepoint
- Systems Analysis
- .net
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