Sai Vishnu Teja B

Senior System Engineer @Sandoz

Hyderabad, IN

Payroll Company: Tech Vista Pvt Ltd, HyderabadClient: Sandoz Pharma Ltd, HyderabadPlatform ExpertiseSkilled in supporting both Windows and macOS environments.Proficient in diagnosing and resolving issues related to desktops, laptops, printers, and peripheral devices.Experienced in installing and configuring operating systems, drivers, and enterprise-level software.Networking KnowledgeStrong understanding of networking fundamentals including LAN/WAN, and VPN technologies.we troubleshoot connectivity issues related to Cat5 or Cat6 LAN cables, troubleshoot LAN cables, and perform LAN redressing in switch racks.Hands-on experience with remote support tools such as TeamViewer, AnyDesk, and Remote Desktop.Directory & Ticketing SystemsActive Directory: Proficient in managing user accounts, group policies, and access permissions.ServiceNow: Expert-level experience in incident and request management.Asset & Inventory ManagementMaintains accurate records of IT assets including laptops, desktops, and monitors.Skilled in asset tagging and tracking using barcodes or RFID technologies.Ensures compliance with software licensing agreements.Manages full asset lifecycle: procurement, deployment, maintenance, and disposal.Familiar with asset management tools like ServiceNow and ManageEngine AssetExplorer.Audio-Visual (AV) Support:Experienced in setting up and configuring AV equipment such as projectors, microphones, speakers, and video conferencing systems.Troubleshoots AV issues related to sound, video, and connectivity during live sessions.Proficient with platforms like Zoom, Microsoft Teams, Google Meet, and Cisco Webex.Knowledgeable in cable management and signal flow (HDMI, VGA, DisplayPort, audio jacks).Provides support for events including webinars, town halls, and training sessions.User Onboarding & Device Enrollment:Assists users in enrolling devices (Windows, Android, iOS) into Microsoft Intune for secure access and compliance.