Sai Viraj Cheti
Lead Engineer @HCLTech
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WORK HISTORY
Lead Engineer @HCLTech
Hyderabad, IN
Client: Western Union (Global Financial Services Platform) • Leading L2/L3 support and operational stability for enterprise BI and reporting platforms including Oracle Analytics Cloud (OAC), OBIEE, and Noetix within a high-volume financial transaction ecosystem. • Ensuring availability, performance, and reliability of business-critical reporting systems supporting global money transfer operations. • Monitoring distributed applications and analytics environments using Splunk and Dynatrace for proactive anomaly detection and performance tuning. • Supporting release activities, environment validation, and deployment coordination aligned with DevOps and CI/CD practices. • Performing deep root cause analysis for data discrepancies, report failures, scheduler issues, and performance bottlenecks across production environments. • Managing incident lifecycle, SLA adherence, and change activities through ServiceNow in compliance-driven financial systems. • Driving automation initiatives for log analysis, report validation, and environment health checks to reduce manual effort and MTTR. • Collaborating with infrastructure, database, middleware, and application teams to ensure seamless integration across environments.
EDUCATION
GREENWOOD HIGH SCHOOL
CBSE
BITS Pilani Work Integrated Learning Programmes
Bachelor of Science - BS, BSC
HCL TECHBEE
Trained in technology, Trained in technology
SRI GAYATHRI jr COLLEGE
INTERMEDIATE, MPC
ABOUT SAI VIRAJ CHETI
In HCLTECH I support for Western Union Client With over five years of experience supporting enterprise-grade applications for the Western Union client, I have transitioned from traditional production support into a DevOps-driven, reliability-focused role. My expertise spans monitoring, automation, performance optimization, and incident management within high-availability financial systems.In my current role, I have contributed to: • Implementing proactive monitoring using Splunk and Dynatrace to detect anomalies, analyze logs, and prevent production outages in critical payment systems. • Writing and optimizing SQL queries for backend analysis, data validation, and issue investigation in high-volume transactional environments. • Managing incident lifecycles and driving RCA through ServiceNow, reducing repeat incidents through preventive actions and process improvements. • Collaborating with development, infrastructure, and release teams to support deployments and improve environment stability. • Supporting CI/CD and environment readiness activities aligned with DevOps best practices to ensure seamless releases.Working in a financial services ecosystem demands zero tolerance for downtime. I have consistently focused on improving system reliability, reducing MTTR, and strengthening monitoring strategies to ensure business continuity.I am now focused on strengthening my DevOps capabilities further particularly in automation, cloud technologies, containerization, and infrastructure management to move beyond reactive support and contribute to scalable, resilient, and automated delivery pipelines.
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