Sai Vignesh

About Sai Vignesh

As a business analyst at iamneo, a leading online education platform, I work closely with the product manager and the UX/UI team to evaluate product requirements, create and manage roadmaps, and document and deliver user stories using the Jira platform. I also interact directly with clients to understand their needs and provide demonstrations of new updates. I graduated with a bachelor of engineering degree in civil engineering from Sri Ramakrishna Engineering College in 2019, where I gained strong analytical and problem-solving skills. I have also completed two certifications in business analysis and business analytics with Excel from Simplilearn, which enhanced my knowledge and proficiency in these domains. I am self-motivated, committed, and eager to learn and grow in a dynamic and innovative organization.

Experience

1. Business Analyst

   iamneo - An NIIT Venture

   Aug 2022 — Present · Coimbatore, IN

   Collaborated with internal teams to ensure exceptional customer experiences, aligning product features with client needs and expectations-Evaluated product requirements using the MoSCoW method with the product manager to prioritize features and improvements effectively-Developed user stories and documentation to guide product development, ensuring alignment with user needs and business objectives-Designed wireframes to visually represent user interfaces and workflows, enhancing clarity and usability for development teams-Engaged with clients to gather feedback on product usage, encouraging further engagement and aligning product features with user needs-Performed user acceptance testing (UAT) and facilitated feedback loops to improve product functionality, ensuring that end-user needs were met-Led the planning and execution of programs within the product operations, particularly within the Neo Hire and Neo Coder product line-Designed and maintained dashboards in Power BI to generate monthly usage reports, leveraging insights to identify trends and strategize with clients to increase product adoption and engagement-Identified opportunities for upselling and cross-selling within client accounts, contributing to revenue growth and expanding client engagement with the product-Resolved client issues promptly and professionally, improving processes to prevent escalation and enhance the overall customer experience-Managed and nurtured strong relationships with Tier 1 clients, acting as a trusted advisor to understand their objectives and challenges-Maintained accurate client records in CRM systems, using insights to drive focused strategies and decisions-Designed and developed marketing and promotional materials, including landing pages for events like hackathons-Created product documentation for end-users to support the smooth adoption of new features and product updates.

Education

• Sri Ramakrishna Engineering College

  Bachelor of Engineering - BE

  2015 — 2019