Sai Teja Pamula
Incident & Problem Manager at Capgemini
- Role
- App Cloud Support Senior Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sai Teja Pamula
An experienced Incident and Problem Manager with four years of expertise in handling high-priority incidents (P1 and P2) and ensuring seamless service delivery. Proven track record in leading major incident resolutions, coordinating with cross-functional teams, and maintaining compliance with SLAs. Adept at monitoring and managing all incidents, from identification to resolution, while acting as the primary liaison for high-priority and major incidents. Key responsibilities include resolving major incidents within SLAs, providing technical direction during incident management, and preparing comprehensive incident reports. Skilled in conducting Problem Investigation Diagnostics (PID) and Root Cause Analysis (RCA) to prevent recurrence of issues. Proficient in IT service management tools such as Remedy, HPSM, JIRA, and ServiceNow, and well-versed in ITIL best practices. Known for strong communication and coordination skills, ensuring effective collaboration with stakeholders and teams. Recognized for reducing incident response times and achieving high customer satisfaction through efficient incident and problem management processes
Experience
App Cloud Support Senior Analyst
Feb 2026 — Present · Bengaluru, IN
Education
Jawahar Navodaya Vidyalaya - JNV
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
MADANAPALLE INSTITUTE OF TECHNOLOGY & SCIENCE
Bachelor's degree, Electrical, Electronics and Communications Engineering
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