Sai Teja Katta Madan
Operations & Customer Resolution Coordinator @Stedfast Logistics Excellence
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WORK HISTORY
Operations & Customer Resolution Coordinator @Stedfast Logistics Excellence
Toronto, ON, CA
Supervised dispatch operations, ensuring timely execution and resolving issues using real-time tracking reports-Built Excel dashboards to monitor KPIs like late arrivals, service levels, and route compliance, enabling quicker root cause analysis-Automated Excel-based performance reports for driver accountability and client reporting, reducing manual effort by 40%-Collaborated with cross-functional teams to analyze trends in missed routes and customer complaints using PivotTables and charts.
EDUCATION
Osmania University, Hyderabad
Bachelor of Commerce - BCom, Accounting
Lambton College
Post Graduate , Business management
ABOUT SAI TEJA KATTA MADAN
Collection Analyst | AR Specialist | 6+ Years in Reducing Bad Debt & Improving Cash Flow | Expert in Dispute Resolution & Reconciliations
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