Sai Sudheera
Process Developer @ServiceNow
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WORK HISTORY
Process Developer @ServiceNow
Interaction with clients on daily basis to understand the client requirement & guide the team to achieve it. Establish and maintain effective and cooperative working relationships with the customers. Providing customer service regarding collection issues, process customer refunds, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Conducting monthly review call with the clients & updating portfolio of all the accounts by invoice level with the details. Preparing monthly & weekly statement reports for all the assigned customers. Follow-up on 31+ days overdue invoices & sending POD & Invoice copies to the customer on request. Working on unallocated payment & sending the match off to the allocation team. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Releasing the orders which are on hold, after getting the approval from the regional manager. Participate in team planning meetings & meet defined department goals and activity metrics. Preparing write off & doubtful provision bad debts reports on every six months. Audit the work of the team members every week & provide feedback. Prioritize and meet deadlines when providing accurate results.
EDUCATION
Holy Mary Institute of Technology and Science
Bachelor of Technology
Holy Mary Institute of Technology and Science
Bachelor of Engineering - BE, Electrical, Electronic and Communications Engineering Technology/Technician
ABOUT SAI SUDHEERA
Genpact leverages my contributions as a Process Developer in optimizing OTC processes…
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