Sai Sarojini

Experience

1. Virtual Associate

   Amazon

   Oct 2023 — Present · Hyderabad, IN

   Offered temporary support to customers in the Middle East, North America, and Ireland regions, ensuring seamless customer experience during a specific period.· Served as a dedicated support specialist for the UK and Europe region, providing reliable support to customers and driving long-term relationships, delivering high-quality solutions and ensuring customer satisfaction.· Assist customers with orders, returns, and account-related issues, estimated delivery timelines, and resolving shipment-related queries and update customer account information as needed.· Resolved issues related to late, missing, or damaged deliveries through effective communication and investigation.· Processed refunds, replacements, and compensation in line with Amazon policies and ensured customer satisfaction.· Worked as a Subject Matter Expert on demand for 6 months, providing expert-level support for new hires and guidance to help our customers with exceptional services.· Collaborated with internal teams to resolve complex customer issues, providing effective solutions and ensuring timely resolution· Delivered exceptional customer experiences, resulting in high customer satisfaction scores.· Consistently exceeded customer satisfaction targets, demonstrating a strong commitment to customer satisfaction.· Improved customer satisfaction metrics through proactive issue resolution and effective communication.· Adhere to compliance and quality assurance standards in all customer interactions

Education

• Sai Ganapthi Polytechnic College Gidijala Anadapuram Visakhapatnam

  Diploma, Electronics and communication Engineering

• Sai Ganapathi Engineering College for Women, Gidijala, Anandapuram (M), PIN-531173 (CC-6F)

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering