Sai Sahithi

About Sai Sahithi

I am a Senior ServiceNow Developer with 7+ years of experience designing, developing, and…

Experience

1. Senior Servicenow Developer Administrator

   NBH Bank

   Oct 2024 — Present · Atlanta, GA, US

   At NBH Bank, I worked as a Senior ServiceNow Developer, leading digital transformation initiatives across ITSM, ITOM, HRSD, GRC, and CSM to enhance automation, compliance, and user experience in a highly regulated banking environment. I designed and implemented scalable ServiceNow solutions that modernized operations, reduced downtime, and improved regulatory compliance. By configuring CSDM and automating Discovery, I improved CMDB accuracy and enabled faster issue resolution. I also developed custom workflows and Service Portals that automated 40% of manual processes and increased self-service adoption by 30%. Additionally, I strengthened GRC processes to reduce audit risks, delivered HRSD solutions that cut HR case resolution times by 35%, and built ITAM, HAM, and SAM frameworks to optimize asset utilization and reduce licensing costs. My role also included integrating authentication systems and SaaS applications, enabling real-time monitoring through Event Management, and creating performance analytics dashboards that provided leadership with actionable insights and improved decision-making.

Education

• University of Louisville

  Master's degree