Sai Rakesh Dasari

Experience

1. Workflow Manager

   Amazon

   Jul 2022 — Present · Hyderabad, IN

   Handling 12 Amazonians in my team along with a Headcount(CSAs) in my OU/Domain this is how my basket looks like -By diving into the data, review the previous day’s performance metrics, and analyse key figures like service levels, headcount alignment, and productivity rates across operational units. This morning routine sets the tone for the day, helping you identify any immediate staffing gaps or potential risks to operational performance.Next, it’s all about real-time analysis. Tracking staffing levels, performance trends, and customer demand across multiple teams. If certain units are under or over-staffed, you take immediate action—either rebalancing workloads, approving overtime, or offering Voluntary Time Off (VTO). Your swift decision-making ensures that operations stay efficient, even during high-volume periods.Cross-Functional Sync-Up- According to me, collaboration is key. Could you discuss current service levels, forecasted demand, and any challenges across the network? These sync-ups are crucial for aligning staffing strategies across regions and ensuring that all teams are prepared to meet customer expectations.Staffing & Shift Planning- Analyzing headcount reports and working on shift placement for new hires and existing team members. Whether it’s adjusting schedules, coordinating cross-training, or planning shift bids, your goal is to ensure that every team has the right resources at the right time.Special Projects & Process Improvements- In between monitoring and planning, participation in special projects designed to enhance operational efficiency. Whether it’s implementing a new tool to streamline shift bidding or analyzing patterns to forecast future workforce needs, you’re always working to optimize processes and improve productivity,

Education

• Auroras Technological and Research Institute (ATRI)

  Bachelor of Technology - BTech, Computer Science