Sai R Sripada

About Sai R Sripada

10+ Years of Professional Experience in the Management, Planning, Configuration and Execution of Unified Communication Solutions, Call Center Management, Infrastructure and Network for various clients across Government, Financial, Retail, eCommerce, Automobile Industries. • Configuration and troubleshooting of Sonus/Ribbon 1k,2k,5k, Swe, SweLite, Genband Q10, Q20, Audiocodes SBC • Configuration of SIP trunks for MS Teams Direct Routing using Ribbon and Audiocodes Mediant SBCs • Enhanced Experience in Cisco Unified Communication Manager (CUCM), VCS, Call Manager Express (CME), Cisco Unity Connection (CUC), Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), IM and Presence and Voice Gateways • Configuring Cisco Jabber Client, Video and Audio Options for Cisco Jabber Client. • Managing and Support Microsoft Teams for users across the globe • Configuration and Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Teams, OneDrive for Business, Azure AD) • Configuring and Managing Serenova Unified Contact Center Enterprise, Unified intelligence center and IVR • Create and configure new SIP Trunks towards Service provider and customer PBX. • Design, Install, configure, and manage VMWare ESX Server, Hyper-V infrastructure • Expertise in Windows Server and Active Directory Administration • Configuring and Managing Microsoft O365 Tenant • Managing and Support Microsoft Teams for users across the globe • Installing and configuring Network Monitoring tools, Logic Monitor and Nectar

Experience

1. Assistant Vice President - Voice Solutions Design and Delivery

   Barclays

   Jul 2022 — Present · Whippany, NJ, US

Education

• Jawaharlal Nehru Technological University

  Bachelor's degree, Electrical, Electronics and Communications Engineering

• Fanshawe College

  Master's degree, Computer and Information Systems Security/Information Assurance