Sai Pilla

Packaged App Development Team Lead @Accenture

Bengaluru, IN

Spearheaded the administration and development of Salesforce FSC, Sales Cloud, and Service Cloud, using LWC, Apex, and Flow Builder to create scalable solutions for global insurance clients.• Implemented a robust security model that ensured 100% audit compliance, strengthening data integrity and regulatory adherence.• Automated complex insurance and client onboarding workflows, cutting manual effort by 50% and improving operational throughput by 35%.• Built 70+ reports and dashboards that accelerated decision-making by 40% across underwriting, product, and operations teams.• Managed 12+ release cycles using Git and Change Sets with zero rollback incidents, showcasing strong deployment governance.• Collaborated with global stakeholders to streamline lifecycle visibility, reducing SLA breaches by 25% and improving client satisfaction.• Designed and executed a data migration strategy with 99.5% accuracy, ensuring seamless integration of Lead, Opportunity, and Case data.• Enhanced system reliability by optimizing Flows and validation rules, cutting data entry errors by 35% and boosting stakeholder engagement by 30%.