Sai Krishna Nagireddy

Lead Servicenow Developer @Wells Fargo

Dallas, TX, US

Implemented and managed Workplace Service Delivery (WSD) using ServiceNow modules, including Space Management, Workplace Case Management, Visitor Management, and Workplace Reservation Management.• Worked extensively with ServiceNow Flow Designer, IntegrationHub, and MID Server to automate workflows and connect with external systems.• Conducted data migration and management using tools such as Import Sets, Transform Maps, and IntegrationHub ETL.• Deployed and tested WSD applications in development and production environments using Jenkins, GitHub, and ServiceNow Update Sets.• Created and established integrations with external systems via APIs, thereby enhancing functionality and optimizing business processes.• Set up and managed the ServiceNow ITSM service catalogs to ensure they met organizational standards and the needs of users.• Developed and improved Workplace Service Delivery (WSD) solutions, such as space reservations and workplace case management, to enhance the employee experience and increase operational productivity.• Configure tailored workflows and automated processes within WSD to facilitate tasks like desk and room reservations, request for office relocations, and maintenance for facilities.• Integrated Workplace Service Delivery with third-party tools and systems to consolidate facility management and streamline workplace operations.• Resolved bugs, corrected defects, and provided ongoing support for applications.• Created comprehensive documentation on application design and code generation methods to facilitate training for other developers and promote knowledge sharing.• Designed tailored enhancements and features for enterprise applications, working closely with stakeholders to ensure that solutions meet business goals.• Delivered continuous training, thorough documentation, and support for end-users as well as team members to enhance the adoption and efficiency of ServiceNow solutions.