Sai Mukund
IT Analyst @Tata Consultancy Services
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WORK HISTORY
IT Analyst @Tata Consultancy Services
Bengaluru, IN
EDUCATION
University of Calicut
Bachelor of Commerce - BCom, Finance, General
ABOUT SAI MUKUND
11 years and 5 months of IT experience, Customer service & Information processing specialist and involved in end-to-end project implementation along with Customer and Stakeholder Management.• Currently working as an IT Analyst and responsible for Requirements Analysis, requirements gathering, requirements documentation, preparing UML diagrams, network configurations and facilitating flow of decisions between multiple stakeholders.• Experienced in Telecom and Networking domain.• Good command over MS Excel, MS Word, MS Office, and Ticketing tools like BMC remedy, ServiceNow, Quintiq, RightNow, Jira and Visual task boards.• Proficient in working with BMC remedy tool, Service Now, Right Now, Quintiq, Century, Auto CAD, Siebel CRM, Crammer, Cisco Meraki devices SD-WAN, Virtual Meraki devices, AWS (PaaS) and Paloalto firewalls.• Achieved Lean Six Sigma Green Belt Certification and Bronze lean certification in service improvement by reducing the overall time taken for delivery of a product to the end user.• Able to communicate effectively and good analytical, presentation and interpersonal skills.• I would adhere to tight deadlines and move with the fast-paced environment and additionally have an exposure with customer service & management industry.
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