Sai Gopal Nagender

About Sai Gopal Nagender

Business Analyst with 5 years of experience delivering insights, optimizing business workflows, and improving data-driven decision-making across healthcare, HR, and enterprise operations. Strong background in requirements gathering, BRD/FSD documentation, UAT coordination, KPI reporting, SQL-based analysis, and dashboard development. Adept at collaborating with cross-functional teams to automate processes, resolve data quality issues, and enhance operational efficiency. Experienced in mentoring analysts, leading process improvement initiatives, and supporting full project lifecycle delivery.

Experience

1. Sr Business Analyst

   Elevance Health

   Jan 2025 — Present · US

   Conduct stakeholder interviews with clinical, claims, and IT teams to gather business requirements and convert them into BRDs, FSDs, and user stories. • Led AS-IS/TO-BE process mapping using Visio and Lucidchart, identifying workflow inefficiencies and reducing claims cycle time by 18%. • Conducted gap analysis, impact analysis, and root cause analysis (RCA) to identify issues in claims processing and provider workflows. • Developed automated dashboards in Power BI to monitor claims turnaround time, SLA performance, backlog trends, and provider service metrics. • Wrote complex SQL queries (CTEs, Window Functions) to analyze 2M+ healthcare records weekly, improving reporting accuracy by 20%. • Automated repetitive data validation and profiling tasks using Python (Pandas), saving 10+ analyst hours/week. • Designed monthly KPI scorecards and visualization reports for senior leadership to support data-driven decisions. • Created test plans, test cases, and acceptance criteria; executed UAT cycles ensuring 100% defect-free releases. • Validated API request/response flows in Postman to ensure stable integration between claims, policy, and member systems. • Performed end-to-end data validation across ETL pipelines, ensuring accuracy across multiple data environments. • Facilitated sprint planning, backlog grooming, and requirements review meetings with engineering, QA, and operations. • Mentored 2 junior analysts, providing training in SQL, dashboarding, documentation, and UAT best practices, improving team productivity by 25%. • Prepared business presentations summarizing insights, trends, risks, and recommendations using PowerPoint.

Education

• Campbellsville University

  Master's degree, Computer Science

• Malla Reddy College of Engineering & Technology

  Computer Science