Sai Giridhar Komerapudi
L1 Application Engineer Customer Success @Foxsense Innovations
Signup · Get unlimited contacts
WORK HISTORY
L1 Application Engineer Customer Success @Foxsense Innovations
Coimbatore, IN
As an L1 Product Specialist, I act as the first point of contact for end-users, providing timely and effective support for business-critical applications. I specialize in identifying, troubleshooting, and resolving functional and technical issues, ensuring minimal disruption to user operations. Key Responsibilities:Responding to and resolve application-related queries and incidents via ticketing tools.Performing initial diagnosis and troubleshooting using application logs, MongoDB | SQL queries, and monitoring tools.Escalation of unresolved issues to Dev Teams with detailed analysis for faster resolution.Monitor application performance and health to ensure consistent availability and reliability.Assist users with access issues, functionality walkthroughs, and process-related queries.Document solutions, update knowledge base articles, and follow SOPs to maintain support quality. Skills & Tools:| MongoDB | Linear | Application Logs | Postman API | Monitoring Tools.
EDUCATION
Vijnana Vihara English Medium School - Nutakki
Xth , State Board of Secondary Education
CHANDIGARH UNIVERSITY
Bachelor's degree, Animation, Interactive Technology, Video Graphics and Special Effects
A.A.N.M. & V.V.R.S.R. Polytechnic
Diploma of Education, Computer Engineering
ABOUT SAI GIRIDHAR KOMERAPUDI
My passion lies at the intersection of creativity and technology within the gaming world. With a strong background in Game Design,Rigorous Game Testing,3D modeling, L1 Support, Application Support and Cyber Security, I\'ve developed a sharp eye for detail and a collaborative spirit. This experience has instilled in me a unique blend of artistic vision and technical problem-solving, which I now complement with a foundational understanding of SQL, Python, MongoDB,Postman API. I\'m eager to leverage my gaming expertise and growing technical skills to contribute to innovative projects in the digital entertainment space.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.