Sai Deepthi
Aspiring Project Manager | Business Analyst | Agile / Scrum Practitioner | CRM & Operations Experience | Data-Driven Problem Solver.
- Role
- Business Analyst at Optum
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Sai Deepthi
Detail Business-Oriented and analytical professional with an MS in Business Analytics and 4+ years of hands-on operational and CRM experience in the digital platforms industry. Skilled in supporting cross-functional teams, coordinating operations, improving workflows, and ensuring timely execution of campaigns and customer-facing initiatives.At OPTUM, I collaborated with marketing, operations, and platform teams across multiple gaming environments, including Casino, Party Casino, Sports, Coral, and Ladbrokes. I executed payouts, configured bonus codes, supported live and offline campaigns, and worked extensively with tools such as Backoffice, PAT Promo Admin Tool, Teradata, CMS, StoryTech, and Excel. This exposure strengthened my understanding of business processes, user behavior, system dependencies, and data-driven operational decision-making.I bring:• Strong analytical abilities backed by foundational SQL, DBMS, MySQL, and C/C++. • Hands-on experience in CRM operations, marketing workflows, and campaign execution. • Excellent communication and stakeholder coordination skills. • A growing foundation in Agile, Scrum, and project execution methodologies. • A commitment to continuous improvement, structured problem solving, and collaborative delivery.I am actively building my career toward roles in Project Management, Business Analysis, and Scrum Master responsibilities. I thrive in fast-paced environments, enjoy optimizing processes, and aim to drive efficiency, clarity, and business value through structured workflows and data-driven insights.
Experience
Business Analyst
Oct 2024 — Present · Minneapolis, MN, US
Performed business and functional requirements analysis, translating healthcare operational needs into user stories, acceptance criteria, and traceability artifacts using JIRA.Executed SQL queries for data extraction, validation, reconciliation, and anomaly detection to ensure high data quality for analytics and reporting use cases.Conducted advanced Excel analysis (pivot tables, VLOOKUP/XLOOKUP, conditional logic, trend analysis) to identify operational inefficiencies and support workflow optimization.Supported the design, enhancement, and validation of Tableau dashboards, enabling KPI tracking, performance monitoring, and data-driven decision-making.Applied process mapping and gap analysis techniques to evaluate current-state and future-state workflows, identifying bottlenecks and improvement opportunities.Collaborated with cross-functional teams (operations, analytics, IT) to ensure analytical solutions aligned with business objectives and healthcare compliance requirements.Implemented data validation rules and quality checks across multiple datasets to maintain consistency, accuracy, and reliability of reported metrics.Documented process flows, technical requirements, and user guides, improving knowledge transfer, onboarding efficiency, and analytical tool adoption.Participated in UAT and release support activities, validating data outputs, capturing stakeholder feedback, and ensuring accurate delivery of reporting solutions.Conducted peer reviews of analytical logic and reporting outputs, supporting standardization, governance, and continuous improvement across analytics workflows.
Education
GITAM Deemed University
Bachelor of Business Administration - BBA, Business Administration and Management, General
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