Sai
Customer Success Universe || Retention & Expansion | SaaS || Ex - Freshworks || Ex- Developer(HP) || BigData || Sports enthusiast || Community Volunteer || Vibe Coding - Gen AI
- Role
- Senior Customer Success Manager at Confluent
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sai
Harboring an extensive industry experience spanning 9 years+ and a successful tenure as an experienced Senior Customer Success Manager in fostering client relationships and ensuring satisfaction.With a background in software development, I bring a unique perspective to effectively design and deliver strategies that empower customers to achieve their goals.Leveraged extensive customer feedback to drive process improvements and enhance service delivery. Proficient in customer retention strategies and conflict resolution techniques.
Experience
Senior Customer Success Manager
Nov 2025 — Present · Bengaluru, IN
Education
St Thomas Public School - India
ICSE
1999 — 2010
Visvesvaraya Technological University
Bachelor of Engineering - BE, Information Science Engineering
2012 — 2016
TrendyTech Insights LLP, BANGALORE
Big Data Certification
New Horizon College, Kasturinagar, NGEF Layout, BANGALORE
Pre University, Computer Science
2010 — 2012
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