Sai

Customer Success Universe || Retention & Expansion | SaaS || Ex - Freshworks || Ex- Developer(HP) || BigData || Sports enthusiast || Community Volunteer || Vibe Coding - Gen AI

Role
Senior Customer Success Manager at Confluent
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sai

Harboring an extensive industry experience spanning 9 years+ and a successful tenure as an experienced Senior Customer Success Manager in fostering client relationships and ensuring satisfaction.With a background in software development, I bring a unique perspective to effectively design and deliver strategies that empower customers to achieve their goals.Leveraged extensive customer feedback to drive process improvements and enhance service delivery. Proficient in customer retention strategies and conflict resolution techniques.

Experience

  1. Senior Customer Success Manager

    Confluent

    Nov 2025 — Present · Bengaluru, IN

Education

  • St Thomas Public School - India

    ICSE

    1999 — 2010

  • Visvesvaraya Technological University

    Bachelor of Engineering - BE, Information Science Engineering

    2012 — 2016

  • TrendyTech Insights LLP, BANGALORE

    Big Data Certification

  • New Horizon College, Kasturinagar, NGEF Layout, BANGALORE

    Pre University, Computer Science

    2010 — 2012

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Sai — Senior Customer Success Manager at Confluent in Bengaluru, KA, IN | Unifers