Sai Charan Pandala

Operations Executive @Startek India

Hyderabad, IN

Handled user-reported issues and provided first-level troubleshooting support- Logged and tracked incidents through internal ticketing systems and ensured timely resolution- Coordinated with internal teams for issue escalation and resolution- Performed basic troubleshooting and analysis to identify possible causes of issues- Assisted in monitoring service requests and maintaining SLA timelines- Utilized basic Linux commands for log verification and issue analysis when required- Maintained proper documentation of incidents and resolutions for future reference.