Sai Charan Lekkala
Technical Representative @Purdue Information Technology
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WORK HISTORY
Technical Representative @Purdue Information Technology
West Lafayette, IN, US
Provide Tier 1 technical support for students, faculty, and staff by troubleshooting hardware, software, account access, and network connectivity issues while following established security best practices.Resolve and document 5–10+ support tickets per shift using enterprise ticketing systems, ensuring proper escalation of security-related and access control issues in accordance with internal IT standards.Communicate technical solutions clearly to non-technical users, delivering professional customer service in a fast-paced university IT environment.
EDUCATION
Purdue University
Bachelor of Science - BS, Cybersecurity
ABOUT SAI CHARAN LEKKALA
Student at Purdue University interested in Cybersecurity, Computer Science, and Business. I can be contacted at l•••••••@purdue.edu
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