Sai Charan

About Sai Charan

ServiceNow ITAM Specialist with hands-on experience in IT Asset Management, ITSM, and enterprise platform support. Skilled in asset lifecycle management, workflow configuration, incident handling, and user access management.Strong background in technical support and client coordination, enabling effective stakeholder communication and reliable ServiceNow solutions. Passionate about automation, continuous learning, and improving business processes through the ServiceNow platform.

Experience

1. Servicenow Itam Specialist

   Movate

   Jan 2026 — Present · Hyderabad, IN

   Managing end-to-end IT asset lifecycle operations using ServiceNow, including onboarding (Noogler), offboarding (EMT Exit), and asset eligibility (EMT) processesProvisioning assets for new joiners (FTEs, contractors, vendors) and ensuring timely delivery aligned with start datesHandling offboarding by initiating return orders, tracking assets, and updating CMDB recordsProcessing asset-related requests such as replacement, re-imaging, and additional device approvalsSupporting Work From Home operations by resolving post-order issues including tracking, delivery delays, and returnsMaintaining CMDB data accuracy by updating Configuration Items (CIs) and asset relationshipsValidating asset ownership and allocation using SAP and internal toolsManaging asset order lifecycle using tools like GO/STUF and vendor portalsSupporting ITSM processes by resolving incidents and service requests within SLA timelinesWorking with workflows and gaining exposure to Business Rules and Client ScriptsCollaborating with stakeholders and vendors to ensure smooth asset operationsGaining exposure to ServiceNow integrations and REST API-based data exchange

Education

• Acharya Nagarjuna University

  Bachelor of Technology - BTech, Computer Science