Poonam Sahu
Seasoned IT professional with 5+ years optimizing business operations. Technical proficiency in Quality Assurance, Jira, Excel. Experienced in Twitter (Cognizant) and Google Drive (Wipro) processes.
- Role
- Senior Process Executive at Cognizant
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Poonam Sahu
Experienced IT Professional: Over 5 years in Business Operation Process services with a focus on project optimization. Project Management Expert: Proven ability in enforcing standards, reviewing deliverables, and ensuring on-time delivery.3. Team Collaboration: Strong team player with excellent communication, problem-solving, and leadership skills.4. ISTQB Certified: Proficient in Functional Testing, documenting defects, and using tracking tools.5. Global Team Coordination: Record of effective communication with globally located teams.6. Awards and Recognition: Wipro Excellence Performer and four-time Best Performer at Cognizant.7. Technical Expertise: Knowledgeable in Functional Testing and skilled in Salesforce Service Cloud, Jira, and Excel.8. Twitter Process (Cognizant): Core team member, specializing in account management, verification, and process optimization.9. Google Drive Process (Wipro): Expert in validating URLs, ensuring content correctness, and maintaining a genuine user experience.10. Mentorship and Training: Dedicated to peer development through shadowing and mentorship.
Experience
Senior Process Executive
Aug 2020 — Present · Gurugram, IN
Responsibilities: Content Review Specialist- Assess and evaluate Twitter content in adherence to platform guidelines and policies- Assign content to the respective teams for prompt ticket closure, ensuring compliance with quality standards. Account Management Expertise- Proficiently handle diverse tasks such as managing hacked accounts, addressing impersonation issues, and facilitating access recovery for lost accounts- Oversee the verification badge process, execute account suspensions, and manage seamless account swaps. Process Design and Optimization- Spearhead the design of efficient process flows for handling tickets, utilizing Salesforce Service Cloud, Jira, and Excel- Collaborate within the core team and contribute insights to enhance the verification process, ensuring continuous improvement. Mentorship and Training- Provide shadowing opportunities for various agents, contributing to their professional development. Tool Proficiency- Expertise in using tools such as Salesforce Service Cloud, Jira, and Excel for effective content management.
Education
Kirodimal Institute of Technology Garh Umaria Raigarh.
Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician
2013 — 2017
Kirodimal Institute of Technology, - India
B.Tech, Electronics and Telecommunication Engineering
Carmel Convent School, Chhattisgarh
10, Maths
2010 — 2011
Carmel Convent School, Chhattisgarh
12, Maths
2012 — 2013
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