Hitesh Sahu

About Hitesh Sahu

With 9+ years of experience in Customer Experience, Support Management, and Escalation Handling, I’ve had the privilege of leading teams and driving customer-first strategies for well-known brands like Swiggy, BankBazaar, and Deep Rooted.In my leadership roles, I’ve successfully led high-performing CX teams to ensure exceptional service across all customer touchpoints—whether pre-purchase, post-purchase, or during delivery support. I’ve developed and executed CX strategies that align with business objectives, consistently driving customer satisfaction and operational efficiency. Additionally, I’ve managed escalation processes to resolve complex issues, turning challenges into opportunities for customer retention.I have hands-on experience with CRM tools like Freshdesk and Freshworks, which I’ve used to streamline support workflows, track performance, and generate actionable insights. Throughout my career, I’ve worked closely with cross-functional teams—operations, product, and marketing—to implement customer-centric solutions and improve service quality. I also take pride in mentoring and training customer service professionals, ensuring continuous learning and development for my teams.I’m currently seeking new leadership opportunities where I can leverage my expertise in Customer Experience, Team Leadership, and Operations Management to help organizations deliver exceptional customer journeys. I’m available to join immediately and am open to relocation.If you\'re hiring for CX Leadership or Customer Support Management roles, I’d love to connect and explore how I can contribute to your team.

Experience

1. Customer Success Lead

   YourBasil

   Oct 2025 — Present · Bengaluru, IN

Education

• Manipal University Jaipur

  Bachelor's degree