Sahrah Dermish
- Role
- Director of Customer Experience at Saucy Porka
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sahrah Dermish
Problem solver, collaborator, trained for triage, always seeking efficiencies. I…
Experience
Director of Customer Experience
Jan 2013 — Present · Chicago IL, US
Managing ecommerce channels for growing, fast-casual restaurant chain, driving revenue and market expansion. Develop and manage CRM, SaaS stack, brand identity and omnichannel marketing strategies.Areas of Responsibility:• Square for Restaurants configuration and marketplace integrations (UberEats, Doordash, Grubhub, EZ Cater)• Ecommerce, marketing and technology vendor management• Buildout and optimize POS, menu optimization, online ordering CX and marketing automations• Maintain customer data privacy, implement strategic improvements to mitigate security risks, enhance customer trust, and provide data disclosures. • Develop brand assets, messaging, marketing collateral, GTM launches • Create email campaigns, • Established and manage loyalty program• Maintain brand and local SEO• BI reporting, actionable analysis, project management, training protocols
Education
City Colleges of Chicago-Harry S Truman College
Advanced Certificate
Loyola University of Chicago
Bachelor of Science - BS
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