Shameel Ahmed
Engineer, Center of Excellence at Zscaler
- Role
- Engineer, Center of Excellence at Zscaler
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shameel Ahmed
Intend to become successful professional and to work amidst committed and dedicated people in an innovative, competitive, challenging and creative environment which will enable me to explore myself, and use my capabilities and knowledge to the fullest. Give back to the society, contribute to the development of technology, leverage my skills and technical acumen to help the company attain its goals and achieve growth.
Experience
Engineer, Center of Excellence
Apr 2021 — Present · Bengaluru, IN
Handling cross functional engagements with QA/Engineering.Handling exec level customer escalations.Bug triages for all ZPA BUG\'s coming in from Support/TAM.Developing training content for all new hires in Support/TAM team.Help develop and maintain internal log reading tool which help support in debugging customer issues.Train support team on new products and releases.
Education
Vijaya Junior College
PUC, PCMB
2005 — 2007
Don Bosco Institute of Technology (DBIT), Bengaluru
BE, Computer Science & Engineering
2007 — 2011
St Paul's English School
SSLC
1995 — 2005
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