Saeed Ahmadi
Ux Research Lead @Bank of America
Signup · Get unlimited contacts
WORK HISTORY
Ux Research Lead @Bank of America
US
Lead a benchmarking study with contact and financial center associates to inform the development of a new AI-enabled tool that enhances productivity for Bank of America associates- Mentor UX designers and experience owners in adopting research techniques and analytical tools, leading to streamlined project timelines and accelerated delivery- Collaborated closely with four cross-functional business teams to develop a mixed-method research process, resulting in actionable design recommendations that directly informed strategic decisions- Developed a robust set of UX metrics and KPIs for the enterprise team, establishing a standardized framework that significantly improved data-driven tracking of employee experience across six portfolios- Influenced research on complaint capturing tools, resulting in a significant increase in monthly volumes and a decrease in processing time- Led the design and execution of comprehensive usability studies, gathering critical data that now drives ongoing improvements in 3 key Business UI components used by all contact center associates
EDUCATION
Shahid Beheshti University
Master of Architecture - MArch
University of North Carolina at Charlotte
Master of Urban Deign
North Carolina State University
Doctor of Philosophy (PhD), Design
ABOUT SAEED AHMADI
I am a versatile user experience researcher deeply rooted in human-centered design, blending years of industry and academic expertise. I utilize a broad spectrum of mixed-method research methodologies to solve complex problems by leveraging design thinking and agile approaches. I am especially drawn to studying cutting-edge technologies such as AR/VR and AI to enhance user experience. I am a passionate advocate for inclusive design and strive to ensure that all experiences are equitable and accessible.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.