Sahithya Golla

About Sahithya Golla

Distinguished specialist in the financial services industry, bringing deep experience in quality assurance, process excellence, and operational compliance. Over the past 9 years, I have focused on embedding risk mitigation, advancing audit readiness, and implementing structured process improvements to enhance operational accuracy and efficiency.Currently, at Wells Fargo International Solutions Pvt. Ltd, I lead enterprise QA programs, ensuring adherence to regulatory frameworks while guiding a team of 8–10 QA analysts. My responsibilities include implementing governance protocols, designing onboarding and refresher training programs, mentoring teams, refining scoring methodologies, and performing advanced root cause analysis to prevent recurring errors across multi-channel operations.Throughout my career, I have served as a Quality Analyst and Learning & Development Trainer at Accenture Solutions Pvt. Ltd, and as a Technical Support Representative at Tech Mahindra. These experiences have allowed me to develop a strong foundation in workflow optimization, multi-channel QA monitoring, and workforce capability development, while maintaining high standards of compliance and operational precision.Certifications & Recognitions Certified FMEA Specialist (AIGPE, 2025) Certified Quality Auditor (CQA) Lean Six Sigma Green Belt (AIGPE) Wells Fargo Manager Spotlight Award (2024)- quality & audit excellence Accenture Awards (2018–2023)- Star Performer, Customer Obsession, Superstar, Spotlight Distinctive Achiever, Tech Mahindra (2016)Significant Key Achievements Reduced operational error rates from 34.35% to 22.15% at Wells Fargo through structured root cause analysis Developed structured onboarding and refresher programs, improving QA proficiency Facilitated calibration sessions to ensure scoring consistency Improved compliance adherence and operational accuracy across multi-channel operations Delivered targeted coaching interventions addressing recurring operational errors Designed dashboards highlighting trends, risk factors, and process improvement opportunitiesCore SkillsQuality Assurance Process Excellence Audit Governance Regulatory Compliance Risk Mitigation Root Cause Analysis DMAIC Methodology Data-Driven Decision MakingI am committed to establishing resilient operational frameworks that maintain compliance and ensure consistent quality. I welcome connections with professionals seeking insights into enterprise-level QA initiatives, operational excellence, and structured process improvements.

Experience

1. Senior Quality Assurance Administrator

   Wells Fargo

   Oct 2023 — Present · IN

   In my role as Senior Quality Assurance Administrator at Wells Fargo, I lead enterprise QA programs that enforce regulatory compliance, enhance operational resilience, and improve accuracy across multi-channel financial services operations. I mentor a team of 8–10 QA analysts, refine scoring methodologies, design training programs, and implement proactive risk controls to reduce recurring errors. Reduced operational error rates from 34.35% to 22.15% through advanced root cause analysis and proactive controls. Designed onboarding and refresher training programs that enhanced process proficiency and team performance. Guided QA analysts on scoring methodologies and regulatory interpretations, reinforcing evaluation consistency. Conducted calibration exercises to ensure consistent quality assessments across multiple teams. Implemented governance frameworks ensuring compliance across operational processes, audits, and quality initiatives. Embedded risk mitigation strategies within QA programs, improving audit readiness and operational resilience.

Education

• Osmania University College for Women

  Bachelor of Arts - BA

  2015

• Osmania University, Hyderabad

  Bachelor of Arts, Public Administration