Sahitha Manne
Assistant Vice president : Wells Fargo || EX Wipro Limited.
- Role
- Operational Specialist at Wells Fargo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sahitha Manne
strategic & results driven professional with over 7 years expertise in operations…
Experience
Operational Specialist
Oct 2023 — Present · Hyderabad, IN
Manage high-risk & escalated complaints across the enterprise, ensuring timely resolutions & customer satisfaction Lead remediation efforts for systemic & one-off issues, coordinating with compliance, risk & business unit team Conduct root cause analysis to identify trends & prevent repeat issues, contributes to a 20 % reduction in recurring complaints Draft customer response letters aligned with regulatory standard & internal policy Maintain accurate records & documentation for audit & regulatory reviews, ensuring full compliance with SLAS Provide insights on leadership on complaint trends & operational gaps through dashboard & reporting tools Investigated & resolved complex customer complaints related to product/service & operational failures Assisted in the creation of remediation plans & participated in cross functional working groups for issue resolution Supported implementation of enhanced controls & training as a result of complaint findings Partnered with legal and compliance teams to ensure consumer protection standards were upheld Developed knowledge articles & SOP updated based on recurring complaint scenarios Managed escalated customer concerns & finical disputes with an average resolution rate above 95% Used CRM systems to track customer interactions, ensuring transparency & full audit trails Worked on INNOVIS/LEXISNEXIS, EPIQ Tools Majorly worked on mediations/reconciliations Performed TQC Metrix on D2D Reissued checks as per the SOP
Education
Gokaraju Rangaraju Institute of Engineering and Technology
Bachelor of Engineering - BE
2013 — 2017
DAV Centenary Public School - India
Bachelor of Technology - BTech
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