Sahil Islam
DHL Express | Ex-Amazon
- Role
- Customer Service Executive at Dhl Express India
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sahil Islam
Customer experience professional with 5+ years across Amazon and DHL Express — where I…
Experience
Customer Service Executive
Dec 2024 — Present · Mumbai, IN
This role requires a dynamic mix of sales mindset, operational understanding, and emotional intelligence — qualities I bring to every customer interaction. • Manage end-to-end customer bookings and service inquiries with accuracy and professionalism • Identify and convert inquiries into sales leads; promote value-added services • Provide expert guidance on transit times, pricing, and customs regulations • Liaise with Operations and internal teams to ensure swift issue resolution • Highlight process gaps and suggest improvements to enhance service delivery • Act as a frontline brand ambassador, ensuring a world-class DHL experience
Education
St Thomas Boys' School
High School, Commerce
2001 — 2015
University of Calcutta
Bachelor of Arts - BA, English (Honours)
2015 — 2018
Middlesex University Dubai
Master of Arts - MA, International Business
2018 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.