Sahil Chopra

About Sahil Chopra

As a Senior Manager at Hexaware Technologies, I lead end-to-end large-scale and complex transitions across various domains and business lines, ensuring seamless landing for businesses and optimal delivery of services. I have successfully transitioned and managed multiple accounts, with no leakage or additional costs, and achieved effective change management and risk assessment for internal and external customers.I have a PGDM degree in Marketing and Analytics from Great Lakes Institute of Management, and an Engineer\'s degree in Electronics and Communications Engineering from Guru Gobind Singh Indraprastha University. I have overall 8 years of experience in Project Management, Business Development and Sales, with strong analytical, problem-solving, and communication skills. I am inquisitive, coherent, and driven by a strong set of values and a desire to learn at each level.

Experience

1. Senior Manager

   Hexaware Technologies

   Jul 2023 — Present · Delhi, IN

   Leading end-to-end large-scale and complex transitions across domains (Customer Service, BFSI, Telecom, Data Services, Healthcare, Insurance) for various business lines such as Voice, Back office Operations, Email & Chat• Transitioning & Managing delivery of new & existing accounts, ensuring services provided are to contractual & organizational standards• Ensuring that there is no leakage or additional costs that creep up during implementation• Tracking end to end cost of a project and continually optimizing the same• Effective Change Management• Risk assessment for internal & external customers for services/solutions requested• Liaisoning with Infrastructure Delivery teams to analyze existing processes, transform them, and create solutions• Creating Business Requirement Document and Functional requirement document to capture end to end customer requirements, before project commencement and documenting any scope creep against the original requirements• Assisting Operations in deriving & validating required FTEs, creating and reviewing SOWs, validating service level agreements along with the client, reviewing weekly operational progress, reporting contractual service levels to the customer• Validation of all hiring, to ensure it is closed within the given period, at the requested quality• Validating customer requirements to ensure services being delivered are compliant to the delivery location• Tailoring solutions for all RFP’s and proactive proposals, ensuring they are inline to the customers business, their domain, and their current requirementAdditional key Responsibilities: • Additional role for PMO Lead which includes program managing management reports for the department, Internal and External Audits via a dedicated team• In-house development of Transition tool with Digitization, Automation, and Dashboard using Advanced Analytics

Education

• Guru Gobind Singh Indraprastha University

  Engineer's Degree, Electronics and Communications Engineering

  2011 — 2015

• Great Lakes Institute of Management

  PGDM, (Marketing /Analytics)

  2017 — 2019