Sahil Sharma
Customer Success Leader | Customer Success, Revenue Growth, Expansions
- Role
- Customer Success Leader at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sahil Sharma
Seasoned Head of Customer Success with 18+ years of experience driving high customer satisfaction and sustained revenue growth for large enterprises. Successfully created exceptional customer experiences and driving strategic value for 200+ clients, including 40+ Fortune 500 companies. Managed a $30M+ Book of Business across North America. Led teams of 40+ professionals, and achieved exceptional results, including 90% GRR and 120%+ NRR YoY. Expertise in P&L management, gross margin optimization, and strategic planning to deliver measurable outcomes. Proven track record in executing scalable customer success initiatives, fostering robust client relationships, and securing long-term partnerships.
Experience
Customer Success Leader
Mar 2025 — Present · Bengaluru, IN
Education
Kurukshetra University
B.Tech, Information Technology
2003 — 2007
Skills
- Business Strategy
- Account Management
- Telecommunications
- Sales Operations
- Vendor Management
- Value-Added Services (Vas)
- Resource Management
- Sla
- Managed Services
- Voip
- Business Development
- Service Delivery
- Business Analysis
- Crm
- Vas
- Management
- Competitive Analysis
- Sip
- Product Marketing
- Customer Relationship Management (Crm)
- Product Management
- Mis
- Leadership
- Key Account Management
- Business Intelligence
- Team Management
- Pre-Sales
- Mobile Applications
- Solution Architecture
- Mobile Devices
- Transition Management
- Outsourcing
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