Sahil Thapa
Customer Service Representative @Hakka Khazana Restaurants
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WORK HISTORY
Customer Service Representative @Hakka Khazana Restaurants
Windsor, ON, CA
Supported team operations by documenting service issues, suggesting resolution workflows, and tracking customer satisfaction metrics. • Used Excel to log feedback, analyze common service bottlenecks, and suggest changes to improve staff performance and speed of service. • Adapted quickly to changing processes and supported team members in applying new procedures to enhance overall service quality. • Built trust among peers by owning responsibilities, staying organized, and communicating proactively during peak hours.
EDUCATION
Guru Gobind Singh Indraprastha University
Bachelor's degree
St. Clair College
Post Graduation Diploma
ABOUT SAHIL THAPA
Hakka Khazana Restaurants leverages my ability to document service issues, analyze…
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