Sahil Surve

System Engineer @Intellect Design Arena Ltd

Mumbai, IN

Production Support & Incident Management: Identified root causes of production incidents, implemented timely solutions, and ensured adherence to service level agreements (SLAs). Managed incidents using Jira, categorizing and prioritizing them effectively for quick resolution.• Application Support & Maintenance: Provided L1 support for application, including analyzing stored procedures, maintaining Java code, and implementing updates based on business needs. Worked extensively with Oracle Database, SQL to ensure system reliability and performance.• Collaboration & Change Management: Collaborated with cross-functional teams, vendors, and OEMs to address complex issues, apply patch codes, and implement bug fixes. Actively involved in change and release management processes to ensure smooth and effective deployment of updates and enhancements.• SQL & Data Enhancement: Developed efficient SQL scripts to fulfill business data enhancement requests, contributing to improved system.