Sahil Sharma

About Sahil Sharma

Workflow and Reporting Analyst at Amazon specializing in operational analytics, forecasting, and performance reporting. I work at the intersection of data, workforce strategy, and business performance to drive scalable, data-driven decisions.In my current role (Inflow & Reporting), I focus on inflow forecasting, capacity planning, and KPI reporting to optimize workforce utilization and ensure SLA adherence. I leverage tools like QuickSight, Data Central, Amazon Redshift, AWS, SQL, and Excel to analyze trends, identify performance gaps, and deliver actionable insights.Experienced in building automated dashboards and reporting solutions that provide real-time visibility into operations and improve decision-making speed.Previously in Product Compliance, I worked on high-volume datasets using SQL and Excel for defect analysis, root cause investigation, and reporting automation—translating complex data into business impact.Skilled in data analytics, dashboarding, and workforce management, with a strong focus on efficiency, scalability, and continuous improvement.

Experience

1. Workflow and Reporting Analyst

   Amazon

   Apr 2026 — Present · Bengaluru, IN

   Perform inflow forecasting and capacity planning to ensure optimal staffing and SLA adherence• Build and manage dashboards using QuickSight and Data Central for real-time KPI tracking• Analyze large datasets using SQL, Excel, and AWS to identify trends and performance gaps• Deliver actionable insights to leadership for data-driven decision-making• Automate reporting workflows to improve efficiency and reduce manual effort• Monitor workforce metrics and optimize staffing strategies in collaboration with WFM and Ops teams

Education

• upGrad.com

  Full stack web development, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

• Ben hur public school

  10th

• Ben hur public school

  12th, PCM + Phe

• Dev Bhoomi Uttarakhand University

  bsc , Food Technology and Processing

  2019 — 2022