Sahil Saxena
Sales Order Processing Analyst at Dyson | Ex- Accenture, Circuitronix, INCH Group
- Role
- Sales Order Processing Analyst at Dyson
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sahil Saxena
Experienced in Order to Cash,Supply Chain with 8+ years for demonstrating history of working in Order to Cash, Customer Master Data Management, Order Management, Quotation, Cost Management, and Customer Experience.Core Competence: Experience in Power BI, Planning and Strategy, SAP ECC, Order to Cash, Customer master setup, Product launch data modulation, Manual order process, Auditing, Inventory Management, Customer Experience, INRE(SalesForce).
Experience
Sales Order Processing Analyst
Jun 2025 — Present · IN
Generate and interpret detailed open order reports using SAP, ERP, and CRM systems to ensure data accuracy, reduce fulfilment delays, and provide actionable insights to internal teams. • Troubleshoot and resolve complex order issues including credit holds, address mismatches, and missing post-goods issue (PGI), minimizing disruption to order flow and customer satisfaction. • Lead initiatives to improve internal processes by developing and implementing streamlined workflows, digital tools, and comprehensive SOP documentation for team-wide efficiency. • Collaborate regularly with IT, Warehouse Operations, and leadership teams to align order management strategies, address system failures, and support continuous operational improvements. • Investigated and resolved order discrepancies daily by leveraging SAP and CRM systems, ensuring timely and accurate processing of customer transactions across multiple channels. • Compiled and shared performance-based reports to support the data analysis team in tracking KPIs and identifying areas for operational improvements within support functions. • Utilized internal logistics tools to retrieve and deliver missing tracking information to customer support agents, enhancing communication and reducing follow-up times.• Developed detailed documentation and improved service procedures to support refund and exchange workflows, while resolving escalated customer issues with professionalism and clarity.
Education
Moradabad Institute of Technology
B. Tech, Electrical, Electronics and Communications Engineering
2012 — 2016
Moradabad institute of technolgy
Bachelor’s Degree, Electronics and Communications Engineering
2012 — 2016
Motivational Pathway
BTech - Bachelor of Technology, Electrical, Electronics and Communications Engineering
Dr. A.P.J Abdul kalam technical university,lucknow
Bachelor's degree, Electronics and Communications Engineering
2012 — 2016
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