Sahil Sawle
Customer Care Executive
- Role
- Customer Care Executive in Pm Pediatric at TP
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
About Sahil Sawle
Customer Service & Relationship Management Professional with over 2 years of experience…
Experience
Customer Care Executive in Pm Pediatric
Mar 2023 — Present · Indore, IN
Handling Internatinal both inbound and outbound customer inquiries of PM pediatric care, ensuring quick and efficient resolution of issues.Managing customer accounts through CRM systems, maintaining accurate records and tracking all interactions.Delivering timely support via email and chat, addressing customer concerns and providing effective solutions.Resolving customer complaints by applying strong problem-solving and conflict management skills.Actively listening to customers to identify their needs and offering tailored solutions.Upholding a professional and empathetic tone to ensure a positive customer experience.Processing orders, managing service tickets through ticketing platforms, and ensuring proper documentation.Coordinating with internal departments to escalate and resolve complex cases smoothly.Using Microsoft Office applications (Excel, Word, Outlook) to prepare reports and handle communications.Consistently achieving performance goals related to service quality, productivity, and customer satisfaction.
Education
SAGE University Ind
Master of Business Administration - MBA
2021 — 2023
Government PG College, Khargone
Bachelor of Arts - BA
2017 — 2020
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